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At Ogpgems.com we expect that your purchases will meet or exceed
your expectations. However, we realize that on occasion there may be a problem
with an order. You have 14 days to be certain that you are pleased with
your purchase. If for any reason you aren't satisfied, you may return it in
its original condition for a refund or exchange within 14 days of receiving
your shipment from Ogpgems.com.
To return an item to Ogpgems.com, please follow these three simple steps to assure
quick processing and to receive full credit, less shipping, for the item you are
returning.
1) Email us at info@ogpgems.com and
include:
your order number, the name of the item, date purchased, and your
name and address. Please indicate your preference for an exchange or
refund.
2) A customer service representative from the returns department
will respond to your email and issue you a return merchandise
confirmation. 3) Return the unused item to
all of its original packaging, and ship it back to us. We recommend that you
ship the item insured as we cannot offer refunds for packages that become lost
en route. For security reasons, please do not write "jewelry" on the outside of
the package.
Once your return is received it will be reviewed by our Quality Assurance
department. You will receive notification regarding your return or exchange within ten
days.
All unauthorized or improperly packaged returns
will be returned to sender. Please note that items that show signs
of wear or have been, resized, engraved, altered, or damaged in any
way cannot be accepted for return.
Oriental Gem Palace
Bhavishya Darshan,
Opp. Hawamahal,
Jaipur-302002
Rajasthan
India
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